Who we are and how you can contact us?

The website https://dilnabrand.com is operated by Dilnastore s.r.o., Company ID: 14245639, with its registered office at Bořivojova 235/1, Lazce, 779 00 Olomouc (hereinafter referred to as “DILNA”). Under the applicable data protection laws, including the General Data Protection Regulation (GDPR) (EU) 2016/679 of April 27, 2016, “DILNA” is the data controller of your personal data. The data controller determines the purposes and means of processing, meaning they decide why and how personal data is processed.
Below are our contact details in case you do not find answers to your questions in this document or do not understand some of the provided information.
Phone: +420 724006527 Address: Hněvotín 9, 78347 Hněvotín

What personal data do we process?

At DILNA, we process the following categories of personal data:
Identification data, which mainly include name, surname, date of birth, and gender (optional);
Contact details, which include email address, billing address, delivery address, phone number, and loyalty program membership number;
Financial data, which primarily include payment card information and bank account details;
Purchase data, which include details about purchases and order processing (e.g., cart number, order number, payment amount, currency, possible discount, delivery method, number of items, product number, etc.);
Payment records that we have received from you (or payments you received from us) and details of other products you have received from us, along with communication related to your orders;
Technical data, including details about devices you use to access our website, IP address, login details, username and password, browser type and version, time zone settings, location, and operating system information;
Preference data, which mainly include information about your purchases, orders, interests related to our products, and feedback you have provided to us.
Beyond the above, we also collect, use, and share aggregated data, such as statistical or demographic data. Aggregated data may be derived from your personal data but are not considered personal data as they do not directly or indirectly identify you. Aggregated data help us determine, for example, the percentage of users accessing a specific feature on our website.

How do we obtain your personal data?

We primarily obtain your personal data from you when you enter them on our website (e.g., when filling out a form) or communicate with us electronically, by mail, phone, or otherwise. This includes situations where:
  • You create an account or make a purchase on our website;
  • You subscribe to our newsletter;
  • You fill out a form to obtain a discount on purchased goods
  • You join our loyalty program;
  • You contact us with a question or report a problem (e.g., by phone or email).
Some of your data are obtained automatically. These primarily include technical data about your device, data on how you use our website (“website usage data”), and data on incomplete activities on our website (e.g., when you leave items in the cart or do not complete an order). These data are collected using cookies, server logs, and similar technologies.
In some cases, third parties provide us with your personal data. This mainly includes technical data from analytics providers (e.g., Google), contact and financial data, and purchase history data from payment and delivery service providers.

How do we process your personal data?

We process your personal data only to the extent necessary for the specified purpose and for the duration necessary to fulfill that purpose. For each processing purpose, we must have a legal basis. At DILNA, we process personal data when:
  • You give us your consent;
  • It is necessary to perform a contract (e.g., to process your order and deliver purchased goods, or to provide customer support);
  • We have a legitimate interest in processing data for a specific purpose;
  • A legal obligation requires us to process personal data for a particular purpose.
For what purposes do we process your personal data?