Exchange or return of goods

Of course, if your new item doesn’t fit or simply doesn’t look the way you want, you can return it within 30 days of purchase, according to the law. Remember, however, that you must inform us of this fact within 14 days of receipt of the goods.

The goods can only be returned or exchanged if they are unworn, in their original packaging and show no visible signs of use. For faster receipt of returned goods, please complete the Return or Exchange Document and attach it to the goods. You can either return your order in person at our brick-and-mortar store in Olomouc, or you can send it to us at DILNASTORE s.r.o., OLOMOUC 779 00, Bořivojova 235/1, contact: František Polák +420 724 006 527, email: reklamace@dilnastore.cz.

In case of exchange of goods, the same conditions as above apply. Please fill in the attached document with the goods you want to exchange the original order for and send everything to us at DILNASTORE s.r.o., OLOMOUC 779 00, Bořivojova 235/1, contact: František Polák +420 724 006 527, email: reklamace@dilnastore.cz

The possibility of returning and exchanging the goods is no longer available if you have the goods modified according to your own requirements.

RETURNING OR EXCHANGING GOODS PROTOCOL

Complaints

If your goods have a defect, they can be claimed under certain conditions. Complaints are governed by the complaints procedure set out below. If you want to claim the goods, you can bring them together with the completed claim protocol to our brick-and-mortar shop in Olomouc or send them by post to DILNASTORE s.r.o., OLOMOUC 779 00, Bořivojova 235/1, contact: František Polák +420 724 006 527, email: reklamace@dilnastore.cz.

We will inspect the goods upon receipt and then evaluate whether a claim has been made. We will repair any repairable defects as soon as possible and send the purchased goods back to your address at our own expense. We will inform you of the outcome of the claim within 30 days of accepting the claim into the claims procedure.

COMPLAINT PROTOCOL